All businesses want similar things, and cutting down on costs and maximizing their return on investment (ROI) is usually at the top of that list. If you operate a call center, then you should want to save as much money as you can without sacrificing the quality of your services.
Every call center is different and each one operates in a variety of ways. And there are a wide array of tools that can help you and your agents do your jobs. There are so many options out there that it can be difficult to figure out what you really need.
A Quick Guide on CommPeak’s Dialer
In simple terms, a dialer is a program that dials phone numbers so that the person doesn’t have to. There are a lot of different types of dialers out there in the market, catering to a wide variety of needs, and they’re almost essential equipment for anyone who wants to operate their own call center.
The options out there vary in features and functionality. Some are simply progressive dialers, which means they call every number on a specified list and pass it on to an agent when the call connects. These kinds might also have the capability to detect whether the call was actually answered or if it merely went to voicemail. However, for some people, services like that may not be enough.
CommPeak’s dialer, on the other hand, goes above and beyond the rest of the competition. As a predictive dialer with powerful AI technology, it comes with a wide range of useful features that you can use in various scenarios.
It doesn’t simply dial from a list of phone numbers and move on. It can also automatically adjust its call volume to speed up or slow down, depending on how many people answer. This helps minimize calls connecting with potential customers but with no agents to answer them.
You can also configure the CommPeak dialer to match the right lead to the right agent. Maybe a specific set of customers needs agents who speak specific languages, or you want to group your employees depending on the products you know best.
With CommPeak’s powerful progressive dialer, you get a lot more flexibility for your operations. The software can be easily configured to fit your business needs. And if you change your mind or want to switch strategies, that’s perfectly fine too. The interface is intuitive and easy to program, so you won’t have any problem implementing whatever you need to do.
Cost-Saving Benefits of Having Your Own CommPeak Dialer
Of course, functionality always has to be balanced with cost management. There’s no point in having all the features in the world if you never see good returns. CommPeak’s autodialer is certainly a big investment, but it’s definitely going to pay off. Here are just a few ways it can save you money in the long run:
Increase in Calls Made
Having an autodialer do the calling for you is a lot faster than making your agents do the same task. This means that your people can spend more time talking to more potential clients.
And with a predictive dialer, you also don’t have to waste your time on unresponsive leads. You can configure the program to automatically pause or completely remove numbers that don’t receive an answer, and you can further optimize your agents’ time and work processes.
Minimize Errors in Dialing
No matter how skilled or well-trained your people are, errors are inevitable; that’s just part of the human condition. The same can’t be said for an autodialer. When it comes to dialing, there’s little chance of inputting the wrong number when computers are involved.
As long as your list of leads is reliable, then you can be sure that you’re contacting the right person. Those are valuable leads, after all, so you wouldn’t want them going to waste on a simple error.
As long as your list of leads is reliable, then you can be sure that you’re contacting the right person. Those are valuable leads, after all, so you wouldn’t want them going to waste on a simple error.
Reduce Idle Time
As the old saying goes, time is money. A person physically dialing numbers takes time, and that’s something that could be better spent elsewhere. By using an autodialer, you ensure that your operations move faster and more efficiently than they would without one.
And because of the smoother processes, your agents will also have to spend less time trying to learn it. CommPeak’s dialer works at the press of a button. Once you’ve got everything working and configured properly, there isn’t much else to do. You’ll save a lot of time and money on training and get the chance to allocate those resources where they are needed more.
Easy Monitoring and Reporting
One of the best parts of using computer software to facilitate your calling and dialing is that all its actions can be recorded on the same computer. This makes keeping track of your data and analytics easier and more convenient.
And with all that information at your fingertips, you’ll have an easier time planning your next moves for your call center. Maybe you need to increase your calls for a certain region, or maybe a group of agents needs a different set of CommPeak dialer features. You can even look through records and see which agents are performing best and which ones need a little more training.
You can even sync it up with your CRM of choice. This helps keep all your information accurate and up-to-date on all platforms. There’s little room for confusion in this kind of system, and it helps keep record-keeping errors minimal.
Whatever the case, having the ability to track everything going on in your call center can only ever be a net benefit for your operations. Good organization practices are the best tool to achieve efficiency, and running a tight shop is essential to the success of any call center.
Getting Your Own CommPeak Dialer
Still, even with all that said, getting your own dialer is a big investment. You may have done your research, but that may not ease all your apprehensions or answer all your questions.
If you still have some concerns before getting started, get in touch with CommPeak’s expert technical team through our contact page, and we’ll be more than happy to talk about it.