Whether your company is a large call center that handles high call volumes every day or a small business that only caters to a niche set of clientele, your communication systems must nevertheless always be up-to-date and cost-effective.
The search for the optimal solution can be frustrating, but after you discover CommPeak, your troubles will be over! Our Dialer and Cloud-based PBX will undoubtedly satisfy all your business requirements.
Cloud PBX vs. the Predictive Dialer: What’s the Difference?
When selecting a reliable business communication solution, most VoIP services companies will choose one of the two most prominent management options — PBX or a predictive dialer.
But which is better?
1. Calls
| CommPeak Dialer | Cloud PBX |
| Customized calling ratios | Route incoming calls according to rules |
| Call forwarding | Queue management |
| Rule-based system to match customers and agents | IVR |
| IVR | Set agent hours |
2. Reporting
| CommPeak Dialer | Cloud PBX |
| Comprehensive insights | CommPeak’s real-time Stats system |
| Call recordings | User-friendly |
| Scheduled reports: How many agents logged in Total number of calls Average call duration Agent idle time | Scheduled reports: Total numbers of calls Average call duration Successful vs. unanswered calls |
3. Performance
| CommPeak Dialer | Cloud PBX |
| Advanced statistics | In-house analytics system |
| Management-view dashboard | CRM integration |
| CRM integration | |
| Whisper and Barge |
4. Costs
| CommPeak Dialer | Cloud PBX |
| More expensive than Cloud PBX | Cheaper but less functionality |
| It doesn’t charge when the shift ends | |
| Second-based all billing, no rounded up |
5. Automatic Dialing
| CommPeak Dialer | Cloud PBX |
| No more manual dialing | It does not have this function |
| Reduces idle time | |
| Reduces human error | |
| Can dial multiple numbers simultaneously |
How to Decide Which is Right for Your Call Center?
When deciding which full-suite communication solution provider is best for your business, it is critical to keep in these three factors:
1. Your Goals
Before researching whether a communication vendor provides solutions for all of your needs, you must first explicitly know them. Outline your business’s budget, needs, and employee requirements.
2. Future Growth
Bear in mind that some vendors have solutions that are easily configurable and reconfigurable. You should theoretically be able to add and reduce extensions whenever you need them. Find communication solutions that can account for your future vision, as well as the present situation.
3. Professional Consultations
Making a final decision based on content alone is difficult. If you’re struggling with which communication solutions to choose, you should be able to contact a professional. At CommPeak, our dedicated support team is available 24/7/365.
Want to know more about how the CommPeak Dialer and Cloud PBX help maximize your business’s operational efficiency? Contact us today!