In 2011 when Google created an open-source solution for real-time voice and video exchange over the internet, they equipped developers to transform any browser into a communication platform. Unlike other collaborative infrastructures, this code allows any client with an IP address to establish a direct signal to almost any end-point, irrespective of third-party servers.
Today, Web Real-Time Communication (WebRTC) is harnessed by businesses that conduct their operations worldwide. This software’s ease and accessibility make it the ultimate tool in our increasingly oversaturated cloud-based global economy. The more efficiently someone can connect with the consumers, the more likely they will beat the competition and reach their goals.
The Advantages of WebRTC for Contact Centers
1. Rich and Integrated User Experience
WebRTC is compatible with all major operating systems, including but not limited to Windows, Linux, iOS, and Google Chrome. Moreover, developers can link the same technology stack with any CRM, adding real-time communication capabilities to your customer management system. Employees can place calls and track essential updates from the same user interface.
Integrating WebRTC directly into your business’s web application allows users to access critical information, execute their tasks, and chat with customers without needing to switch between other devices, browsers, or systems. WebRTC-integrated applications offer a convenient, straightforward user experience with all potential functions united onto a single platform.
2. Encrypted and Secure Data Transmission
Your connection is protected by the following:
- SRTP
- DTLS
- HTTP/HTTPS protocols
- Hardware access permissions
- Heavily-controlled IP address sharing
Encryption is required when users transfer data and media to each other via WebRTC; it’s unavoidable. This open-source technology has built-in Datagram Transport Layer Security (DTLS), a standard encryption protocol securing data streams and transfers. However, due to their heavy weight, WebRTC uses Secure Real-time Transport Protocol (SRTP) for media transfers. WebRTC leverages these security measures, creating a reliable shield against cyberterrorists and hackers.
On top of WebRTC’s mandatory encryption protocols, every supporting web browser must adhere to strict security criteria. Users can only access websites via secured HTTP (HTTPS) connections. They must give explicit permission for these websites to utilize their microphones or cameras. While the browser’s security features alone do not guard your real-time connection, it safeguards the supporting ones, bolstering your defenses.
3. No End-User Deployment or Configuration
Your customers, leads, and anyone else you try to connect with through WebRTC do not need to perform any specific configurations beforehand to receive your calls. Whether the end client uses Windows, Mac, Linux, or any other WebRTC-supported operating system, communication can occur in real time.
Furthermore, when you integrate your WebRTC application with CommPeak’s telecom infrastructure, you can reach out to any mobile phone number. Recipients do not need to have any particular app or connect to a special type of provider. They can answer your WebRTC calls the same way they would any other.
4. Free and Easy to Work With
WebRTC is based on common industry protocols, such as SIP and RTC, and is responsible for establishing and managing your end-to-end communications. The open-source code is free and is therefore used, tested, and optimized continuously by thousands, if not millions, of professionals. It also comes packaged with a JavaScript API layer, making it simple to integrate with your application or CRM.
Because the technology is so widely utilized, it’s virtually effortless to stay updated on bugs, allowing you to make the necessary changes quickly. Several WebRTC bug reporting tools are available, depending on which browser you use, that support you with explicit details on how to debug your application.
CommPeak Solutions Support WebRTC
With CommPeak, you can:
- Reach any mobile device or landline via WebRTC
- Take advantage of our 10 globally distributed PoPs
- Experience the highest quality calls
You can harness this real-time web technology when you adopt CommPeak’s A-Z communication services. Indeed, our cloud-based calling software is designed by default to facilitate WebRTC connections. From our SIP Trunking service to our Cloud PBX to our highly powerful predictive Dialer, all of CommPeak’s products leverage the JavaScript SIP Library (JsSIP), a code simultaneously leveraged to create WebRTC applications.
Are you interested in understanding the difference between SIP and WebRTC? Follow the link and learn how these communication protocols provide unique benefits to your business.
When customers register and integrate their custom WebRTC applications with our public, WebRTC-supported VoIP infrastructure, their business can leverage our 10 points of presence (PoPs), benefitting from unparalleled call quality. These businesses will have the ability to reach any mobile phone number worldwide directly from their browser or CRM.
Strategically positioned, CommPeak’s unrivaled, global PoPs network establishes cloud-based connections with the lowest latency possible. Regardless of where the WebRTC browser is physically located, calls will register with the nearest PoP. Calls will instantly be routed within the end user’s region, ensuring no unnecessary long-distance data transmission between the sender and the receiver. With CommPeak, your web-based communications travel the most direct path, significantly minimizing potential interruptions.
How to Integrate Your WebRTC Application With CommPeak
Step 1:
Create a CommPeak account. It’s free to sign up, and we automatically generate new SIP credentials for you. We also give you trial credit that you can later use to test our superior-quality connectivity.
Step 2:
Test your new account using any popular SIP client. You can take advantage of our free WebRTC Softphone that you can download directly to your desktop.
Step 3:
Connect your WebRTC solution to wss://sip.commpeak.com:7443. If you need help, feel free to reach out to our team at [email protected]. They’re ready to assist you 24/7/365.
Enjoy Clearer Communication With the CommPeak Network
In today’s highly competitive market, it’s essential to talk with your customers at the peak of efficiency and effectiveness. However, if delays and other forms of interruptions bog down your communications, this task would be nearly impossible.
By integrating your WebRTC application with CommPeak’s infrastructure, you can ensure this never occurs. Using our PoPs network, you and your customers will benefit from the highest call quality available, helping you to build solid and profitable relationships.
To get started, sign up with CommPeak today or get in touch with our dedicated sales team.