CSM

Customer Success Manager

Ukraine (Hybrid)
Full-time.

Description

CommPeak is a quickly growing global high-tech company, creating in-house, automated tools that promote effective, personalized, and efficient communication between businesses and individuals. The CommPeak team is constantly working on multi-regional projects, encouraging collaborations that result in innovative solutions. With offices worldwide, you’ll have the opportunity to build global relationships with teammates eager to make an impact on the communication industry.


In this role you will be responsible for overseeing and addressing all customers’ needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer’s best use of CommPeak’s platform and products.



Responsibilities

In this role you will be responsible for overseeing and addressing all customers’ needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer’s best use of CommPeak’s platform and products.


  • Build and maintain strong, long-lasting customer relationships by Identifying opportunities to constantly improve the customer success experience
  • Increase the retention and growth of CommPeak’s most valuable customers; identify business opportunities with customers to improve retention, ensure renewals and product enhancement upsell 
  • Represent the voice of the customer to provide feedback and insights via high-touch relationships into core products, services, and processes.
  • Be a trusted partner for the customer on the use-case and product functionality, educate customers on the features of our products and services
  • Collaborate closely with internal stakeholders to support customer’s needs and to resolve issues
  • Generate new business using existing and potential customer networks in order to identify new




Requirements

  • 2+ years customer success or account management experience - Must
  • Experience working for an international SaaS/Web/Tech company -Must
  • Basic technical skills with VoIP Service, SIP trunks, Dialing platform -Big advantage
  • Excellent verbal and written communications skills.
  • Fluent spoken and written English, other languages is a plus!
  • Driven, self-motivated, enthusiastic, and with a bias for action.
  • Strong analytical skills, with the ability to translate data into insig


Benefits

  • Competitive compensation, based on experience and qualifications
  • Private heath insurance and benefits
  • Modern and comfortable office in the historical city center (Bekhterevs’kyi Ln.)
  • Friendly team and comfortable working environment (corporate parties, movies, table games, etc.)
  • Corporate training for professional development, conferences
  • 20 work days paid vacation, paid sick leaves
  • English classes with native speaker



Why Join CommPeak

CommPeak is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) regardless of race, religion, sexual orientation, physical disability or any other status protected by federal, state and local laws.


Check us out at:

www.commpeak.com