Customer Care Professional

In this role you will be responsible for overseeing and addressing all customers’ needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer’s best use of CommPeak’s platform and products.

• Provide exceptional customer service to our large base of customers
• Responsible for resolving queries and managing customers’ requests through e-mail, chat, or phone calls within an agreed acceptable timeframe
• Manage and take ownership of the resolution process for all customer-related issues including following up to ensure the timeliness of the resolution
• Communicate with third-party vendors to coordinate customer requirements and ensure proper and timely delivery of services
• Work in collaboration and provide additional support to other teams within the organization as needed
• Maintain up-to-date knowledge and assimilate quickly to new products and services, processes, programs, regulations, etc.
• Contribute to maintaining accurate and up-to-date inventories, databases, and knowledgebase
• Escalate issues or concerns to the relevant person/department as needed in a timely and accurate manner.

• With at least 1 year of working experience in customer service or related field
•  Excellent communication skills (both written and oral)
• Client-focused, detail-oriented, fast learner, and possesses good influencing skills
• Able to multitask and handle stressful situations appropriately and professionally
• Able to work independently with minimal supervision and follow up on outstanding tasks closely
• A strong sense of ownership, responsibility, and accountability
• Comfortable to liaise with people across all levels and all offices
• Confident yet humble
• Great team player
• Self-motivated

• Great career growth opportunity to develop within the Company
• Learning culture- We invest greatly in learning and developing professional and personal skills
• Working in a truly international team on truly international and multi-regional projects
• Private health insurance
• Hybrid work set-up
• Internet allowance during Work From Home