Senior Technical Writer
Description
CommPeak is a leading vendor of the full-suite cloud-based innovative operational solution, including VoIP calls, Cloud PBX, prognostic Dialer, SMS Service, and various additional services to provide full coverage of communication sector needs. CommPeak is committed to providing superior quality, global coverage, robust security and reliability, and deep telecommunications expertise.
POSITION TITLE: Senior Technical Writer
Responsibilities
- Create and update internal and customer-facing materials: user guides, walkthroughs, company blog articles, and scripts for video tutorials
- Collaborate with our product management, marketing, software development and design teams to deliver a perfect final product
- Monitor Documentation portal analytics to make the content meet customers’ needs
- Ensure that products texts are clear, correct, and engaging
- Become an expert for the product being documented
- Ameliorate products by reporting defects. Be sure that documented defects are corrected
- Set the strategy of our documentation portal including setting the voice and tone of our
Requirements
- 5+ years of experience in technical writing
- Advanced level of English, both written and verbal
- Clear and vigorous writing style
- Strong understanding of the software product life cycle and documentation development process and standards
- Ability to manage complex and interconnected amounts of information
- Natural curiosity to explore the technical sides of the project and learn how it works
- Excellent communication and teamwork skills, willingness and ability to consult with subject matter experts from other departments
Will be a plus
- Basic understanding of APIs and /or Markdown
- Being comfortable in independent work. Ability to organize your work process with minimal supervision and meet deadlines.
- Being an accurate, attentive, precise and a bit meticulous person.
Benefits
- Competitive compensation, based on experience and qualifications
- Knowledge sharing between our teams
- Health insurance compensation
- Corporate psychologist
- Modern and comfortable office in the center of Kyiv ("Senator" business center)
- Friendly team and comfortable working environment
- Corporate training for professional development
- English and/or Hebrew classes with a native speaker
Company Description
CommPeak makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models.
Join the Global Team
I love working in CommPeak because I can feel the unity we create within our diversity.
