Technical Support Engineer
Philippines (Hybrid)
Customer Support
Full-time
Responsibilities
- Provide technical support for all CommPeak services such as VoIP, DID, PBX and Dialer (24/7/365 environment)
- Perform the first level of troubleshooting and resolution of incidents through proper investigation, data gathering, identification, and application of workarounds or solutions
- Deliver support services to end-users via ticketing system and chat
- Assist in the monitoring of business and infrastructure alerts. Ensure proper escalation and coordination of monitored events or incidents
- Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues
Requirements
- 1+ years of relevant experience: VoIP, Technical Support, Service Desk or IT
- Must have experience working in a BPO industry in an international client facing role
- Willing to work in a Hybrid work set-up and work in shifting schedules
- Excellent customer service and problem solving skills
- Above average communication skills both written and verbal
- Can start immediately
Benefits
- Great career growth opportunity to develop within the Company
- Learning culture- We invest greatly in learning and developing professional and personal skills
- Working in a truly international team on truly international and multi-regional projects
- Private health insurance
- Hybrid work set-up
- Internet allowance during Work From Home
Company Description
CommPeak makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models.
Join the Global Team
I love working in CommPeak because I can feel the unity we create within our diversity.
