Question 1

What is the Panda CRM system?

Accepted Answer

A CRM system stores customer data and tracks customer interactions. The Panda CRM system is included with the brand’s trading platform to provide brokers with a complete view of their business and customers. Ultimately, it enables brokers to keep track of their critical data effortlessly from one easy-to-use dashboard.

Question 2

Why is CRM integration important for my online trading platform?

Accepted Answer

The Panda CRM integration lets you sync data with CommPeak’s cloud communication solutions. As a result, your customer service and sales teams can access relevant communication information to provide optimal service. You can also use our proprietary tools without updating information manually, streamlining operations and reducing the potential for human error.

Question 3

How does Panda CRM integration benefit my agents and traders?

Accepted Answer

Agents can access their CRM data within CommPeak’s platform, streamlining workflow processes. For example, they don’t have to navigate multiple systems to process applications and track user behavior. In turn, customers can start trading as soon as possible and get prompt assistance for critical issues such as a failed deposit.

Question 4

How much does it cost to integrate CommPeak with a Panda CRM system?

Accepted Answer

Zero. CommPeak provides Panda CRM integration at no additional cost. Whichever CommPeak solution you choose, our professional services team will integrate your CRM for free. CommPeak ensures that you can take advantage of this API connection no matter your budget, unlike other providers that only assist with CRM integrations if you purchase a specific package.

Question 5

How long will it take to integrate Panda CRM with CommPeak?

Accepted Answer

The Panda CRM integration takes two to three business days. It’s part of our client onboarding process. For example, if you purchase one of our Cloud PBX packages, our professional services team will set it up and integrate Panda CRM for you. If you start using the Panda CRM after your initial onboarding, simply contact your account manager, and they’ll make sure to streamline the integration.

Question 6

What CommPeak products can you integrate with Panda CRM?

Accepted Answer

Panda CRM can integrate with our VoIP service, Cloud PBX, CommPeak Dialer, SMS messaging API, and LookUp. Head over to our website and find out what each of these solutions is capable of and how they can help your business grow.

Question 7

Is Panda CRM compatible with CommPeak’s Cloud PBX?

Accepted Answer

Yes! CommPeak provides over 55 CRM integrations with our Cloud PBX and our smart PBX Stats system. If the CRM is not part of our existing integrations, we can provide a custom integration at no extra charge.

Question 8

How much does CommPeak’s contact center platform cost?

Accepted Answer

You can view our pricing here. Our Cloud PBX starts at $49 per month for contact center operations. Our intelligent Dialer has a fee of $5 per day per active seat, but you need a minimum of 8 agents for the solution to run properly. You can also simply opt to take advantage of our A-Z VoIP routes. Contact our sales team, and they’ll develop a communication plan according to your business needs.

Question 9

Are there any requirements before integrating Panda CRM?

Accepted Answer

None. CRM integration is also not required for our cloud solutions to work. It’s a standard process that our customers do to ensure that their agents have access to relevant user information. If you choose to skip this process, you are free to do so.

Question 10

Can someone hack my CRM data in CommPeak?

Accepted Answer

No. CommPeak has API security protocols to ensure that all data transfers between your Panda CRM and CommPeak’s cloud VoIP solutions are encrypted. We also give every customer a “Support Pin” a four-digit verification code they need to give our Support team whenever they request any changes in their account. No one can access any information unless they have the required permission levels.

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