Question 1

What is the difference between a call center and a contact center?

Accepted Answer

A call center mainly provides phone-based customer service. A contact center provides customer service across different communication channels. However, nowadays, the term is used almost interchangeably. CommPeak is one of the leading cloud VoIP providers that can make a difference for both.

Question 2

What is the difference between CommPeak and other cloud VoIP providers?

Accepted Answer

With CommPeak, you’ll have a custom, cost-effective contact center solution and access to a live support team 24/7/365, dedicated to maximizing your operational success. The best part: you can have a contact center up and running after a maximum of two business days. Instead of needing to work with multiple telecom providers, we offer a full suite of cloud-based services, meaning CommPeak is your one-stop shop for all your communication needs. We pride ourselves on being the most trustworthy telecom vendor in the business. Please know that we're here to help you succeed.

Question 3

Is CommPeak’s cloud contact center solutions suitable for small businesses?

Accepted Answer

Absolutely. Unlike most cloud contact center providers, CommPeak does not use tiered subscriptions that lock essential features behind a paywall, forcing you to choose expensive plans. You can use all our Cloud PBX features with a fixed monthly fee based on calling capacity. After this, you will only be charged per active seat, making us a worthwhile investment for growing companies.

Question 4

Is CommPeak’s cloud contact center solutions secure?

Accepted Answer

Yes. Your security is our top priority. We take extensive measures to protect your data on both physical and network levels. We employ military-grade end-to-end encryptions to ensure your communications are protected. CommPeak is ISO 27001:2013 and 27701:2019 certified. We also consistently implement Zero Trust Security to ensure all your transactions are safe. Our live support team is available 24/7/365 to help you if there is any issue.

Question 5

Why do I need call center cloud solutions?

Accepted Answer

Compared to traditional on-premise systems, cloud-based call center solutions do not require huge upfront and maintenance costs. Since they’re software-centric, they’re also easily scalable and customizable to fit your needs. As a result, you can adjust to market changes and expand your business without disrupting your operations.

Question 6

How much do CommPeak’s services cost?

Accepted Answer

You can view our pricing plans here. CommPeak uses pay-per-use billing, so you don’t have to worry about tedious refund processes. Contact our sales team, and we will work with you to develop a communication plan that fits your budget and your needs.

Question 7

Are there any minimum requirements to use CommPeak’s services?

Accepted Answer

You’ll need an internet-capable device and a minimum bandwidth to use our cloud solutions. However, none of our products require a minimum number of users except for our CommPeak Dialer. You’ll need to start with eight users to make the most out of our predictive dialer. Other than that, you’re free to use our cloud-based communication tools as you please. Sign up for your free trial today, or contact our sales team to get started.

Question 8

Does CommPeak offer a free trial?

Accepted Answer

Yes! We offer a free trial for our VoIP Service, SMS API, Speech-to-Text, and LookUp. You can schedule a free demo for our Cloud PBX, bulk SMS sender, TextPeak, and CommPeak Dialer. Moreover, during working hours, our sales team is available to discuss any questions or interests you may have regarding any of our other products, like DID Numbers. Get in touch with us today, and we’ll let you know precisely how our services can optimize your operations.

Question 9

I don’t run a call center. Can I still use CommPeak’s call center cloud solutions?

Accepted Answer

Yes! While CommPeak is a contact or call center solutions provider, our customizable proprietary tools can serve different use cases, including in-house customer service and sales. At its core, our solutions enhance communications for all types of businesses. For more than a decade, CommPeak has provided cloud communication solutions to companies throughout multiple industries.

Question 10

Is CommPeak’s call center cloud solutions suitable for inbound or outbound?

Accepted Answer

CommPeak’s business communication solution can be used for inbound, outbound, or blended call centers. You can use our products individually or as a full suite of solutions to meet all your communication needs. Our solutions are available in one integrated platform, so your agents don’t have to navigate between multiple systems.

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