Question 1

How much does CommPeak’s PBX system cost?

Accepted Answer

CommPeak offers a flexible pricing model for our PBX software, depending on how many concurrent calls you’d like to have. We know that each call or contact center has unique needs, and we ensure our PBX matches them as best as possible.

Question 2

How long does it take to set up my Cloud PBX?

Accepted Answer

It takes roughly 24-48 business hours for our professional services team to configure your customized PBX. You just need to answer the pre-setup questionnaire so we know how to customize the system to your needs. After that, you can start calling.

Question 3

Can I integrate my CRM with CommPeak’s call solutions?

Accepted Answer

Yes! All of CommPeak’s solutions integrate with more than 50 CRMs and internal management systems. You can keep track of all your communication and customer updates automatically instead of wasting your time entering the data manually.

Question 4

What type of reports can I get with CommPeak’s PBX?

Accepted Answer

You can generate customized reports for a given period and include the information relevant to you. This includes total talk time, total idle time, average session time, pauses per session, percentage of answered calls, and much more. You can create these reports based on individual agents, desks, shifts, or any other grouping you decide. You can also schedule these reports to be sent to your email on a regular basis.

Question 5

Why should I choose your PBX over competitors?

Accepted Answer

CommPeak’s PBX provides customized reports that give you in-depth information about individual agents and your overall performance. Our system also allows you to monitor your operations in real-time from a user-friendly interface. With the easy-to-use software that requires minimal training, you’ll discover new insights that help you optimize your KPIs.

Question 6

What other call center solutions does CommPeak offer?

Accepted Answer

We offer VoIP termination routes to anywhere in the world and DID numbers that can give your business the appearance of having a local presence. Additionally, we have Speech-to-Text, which can transcribe all your call recordings in minutes, and LookUp, which can validate your phone numbers before you call them. To view our full suite of tools, go to the home page or reach out to one of our experts today.

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