Exceed Targets with Inbound Call Center Automation

CommPeak's inbound call center services can benefit your business in several ways. First, you can improve your customer service by answering calls promptly with our customizable IVR. You can also take advantage of our real-time monitoring and reporting to identify areas for improvement and make data-driven decisions. Our inbound call center solutions are extremely cost-effective, ensuring your business stays within budget and maximizes ROI.

CommPeak operates on a pay-per-use basis. There are no commitment or start-up fees. For our VoIP termination rates, you only pay for what you use. You pay a monthly fee for our Cloud PBX, which depends on how many concurrent calls your business wants to support. Our Dialer pricing depends on how many active seats you have.

Yes! Our inbound calling software is customizable to meet your business's unique needs. Our professional services team works with you to configure your custom inbound routing rules to ensure your customers reach a suitable agent quickly. You can also integrate our inbound solutions with your internal CRM system. Even if your CRM isn't one of the most popular, our team can make a custom integration for you.

Yes! Our inbound calling software services were designed to integrate with your internal system. We offer easy APIs for solutions like our SMS channels and our LookUp system that you can implement into your platform. CommPeak's professional services team is also ready to implement the integration for you. Our goal is to get your communication center up and running as fast as possible.

If you have existing virtual DID numbers that you'd like to bring over to CommPeak's inbound call center platform, it's certainly possible. As long as you have the necessary paperwork that confirms your ownership of the number, there won't be a problem. Get in touch with our support team after creating your free account. They'd be happy to assist you in transferring your existing numbers.

With CommPeak's inbound calling tools, your agents can optimize their performance with in-depth analytics. Our Cloud PBX offers agents a dedicated workspace where they can quickly review their KPIs, such as average handle time and average idle time. We also provide call recordings to check for quality assurance and to implement best practices. Choose the best communication patterns for your business and create a template.

Our IVR will help streamline your inbound interactions. First and foremost, your incoming calls will reach an ideal agent much quicker with our customizable IVR because they can be routed straight to the most relevant department. Second, you can manage your inbound calls in real-time and rearrange calling queues to ensure no one is waiting too long to speak to a representative. Finally, you can use our in-depth reports to develop strategies that further streamline your workflow.

All you need to get started is an active internet connection. Then you can sign up for a free CommPeak account to test our VoIP quality. After you set up your SIP account, you can integrate our calling infrastructure directly into your internal system. If you need any help, or you'd like to adopt one of our more advanced solutions, like the Cloud PBX or CommPeak Dialer, contact our support team.

They do! All of our inbound calling solutions were specifically designed to integrate with one another seamlessly. Instead of needing to work with siloed solutions, your call center can operate from a single platform, keeping your agents organized. The easy integration ensures that your calling operations are as smooth as possible and that your business has easy access to the most updated customer information.

Migrating from an on-premise to a cloud-based inbound call center can be complicated, especially if you attempt to make the transfer on your own. However, when you work with a provider like CommPeak, we make a smooth process. We can evaluate your existing structure and implement custom integrations. For our advanced solutions, we also offer training ad 24/7 support to ensure a successful migration.