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IT Call Center Software
Instantly Connect a Global Mobile IT Workforce
Communicate as a modern tech company with CommPeak’s IT call center software. With our cloud communications platform, you can build long-lasting customer relationships worldwide and offer the type of support your customers require.
- High-Quality A-Z VoIP Routes
- Customizable Cloud PBX
- Interactive Voice Response
- Local DIDs in 75+ Countries
Increase Customer Satisfaction With IT Call Center Software
Instantly your brand reputation as a global technology innovator.
Increase Your Credibility
It goes without saying that as an IT company, your customers expect you to have innovative tools in your arsenal as an expert in your field. Every modern tech company needs a reliable cloud solution. Access a customizable business communication platform backed by robust VoIP services to enhance your brand reputation.
- Leverage cloud mobility to scale on-demand
- Deliver 24/7/365 tech support without interruptions
- Personalize customer service with CRM integration
Consolidate Communications
As your company grows, you need connected infrastructure to support it. Simplify your tech stack using a unified solution to meet all your communication needs. With CommPeak’s IT call center software, you’ll have a centrally-managed platform to help your customers achieve their goals.
- Call any destination with a single provider
- Monitor a global virtual workforce in real-time
- Manage call center operations in one platform
Empower a Global Workforce
Whether you’re a B2B (business to business) or B2C (business to consumer) tech company, users expect you to be readily available for any issues and anticipate their problems with your product. Equip your agents with IT call center software to help them provide the technical expertise your customers need.
- Assign agents to specific queues and skill groups
- Automate workflow to increase productivity
- Access in-depth analytics for training and improvement
Communicate More Effectively. Optimize the Customer Experience.
Start your free trial nowHow CommPeak’s IT Call Center Software Keeps Your Business Profitable
Streamlined Support
Provide efficient and effective technical expertise to retain your customers.
Easy Engagement Channels
Increase engagement for a better user experience and to boost your reputation.
Performance Insights
Take more ownership with in-depth analytics and identify new sales opportunities.
Communication Consistency
Ensure agents have consistent product knowledge with free internal calls and CDRs.
Expanded Global Coverage
Broaden your tech support options with global virtual numbers in over 75 countries.
United Platform
Connect sales, marketing, and customer service teams from a single interface.
The Benefits of Using an IT Call Center Software
Recommended
Cloud-Based
Deployment
Resources are hosted in the cloud. No additional hardware required.
Cost
Pay-per-use. No setup, installation, or maintenance costs.
Control
Cloud service provider is responsible for data security and encryption.
Compliance
Cloud provider is responsible for ISO certifications and compliance.
On-Premise
Deployment
Resources are deployed in-house, which requires IT infrastructure.
Cost
Ongoing costs for hardware, space, power consumption, and IT staff.
Control
Enterprise retains data that requires on-premise cybersecurity.
Compliance
Enterprise is responsible for necessary certification and compliance measures.
Acquire More Customers with IT Call Center Services
There is no shortage of software solutions in the market; differentiating on features alone is not enough. The CommPeak Dialer lets you establish rapport with your prospects to show that you are a tech enabler can improve performance and productivity.
- Ideal lead-agent matching
- Customized dialing ratios
- Intuitive user interface
- Reports and analytics
Get Started With CommPeak’s IT Call Center Software
1
Create an Account
Sign up for a free account. Explore our user-friendly call center platform and discover solutions to enhance your communications.
2
Test Call Quality
Use your free credit to experience higher call quality with our softphone. We provide direct tier 1 connections for our IT call center software.
3
Contact Sales
Schedule a demo with our sales team and see how our proprietary cloud solutions work in real-time. They’ll help you develop a communication plan.
4
Run an IT Call Center
Access an IT call center software customized for your communication needs. Augment your service with in-house customer contact operations.