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Intercom and CommPeak Integration

Bring text messaging into Intercom alongside live chat. CommPeak's messaging platform, TextPeak, adds SMS to the inbox, giving support a way to answer even after someone leaves the chat.

Works with
TextPeak
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Intercom icon
Icon for Intercom
platform integration

About Intercom

Intercom is a customer messaging platform that runs support and sales from a single shared inbox. Much of that happens in live chat, with SMS for the customers who are no longer online.

Intercom conversation view with TextPeak SMS integration showing a customer message and automated SMS response
collaboration

TextPeak and Intercom Together

TextPeak brings SMS to Intercom, giving support a way to reach customers who aren't online.

  • Text without leaving the conversation.Send a customer an SMS directly from the open Intercom conversation.

  • Send as the business, not a random number.Choose an approved Sender ID from TextPeak to set what the customer sees as the sender.

  • Automate routine replies.Turn the most common messages into an automatic SMS response.

  • Stay on top of replies.See every response a customer sends, so no query goes unanswered.

Intercom queries

Frequently Asked Questions

The CommPeak and Intercom Integration is a powerful collaboration that brings together seamless communication possibilities, transforming the way you interact with your audience.

There are three parts to it: a send API for texting customers from Intercom, an SMS webhook that brings their replies back in real time, and contact creation in TextPeak straight from your Intercom dashboard, with no manual entry.

The Send API Integration allows you to easily dispatch messages to your customers with just a few clicks, streamlining communication and making it more accessible.

Yes, the integration includes a real-time SMS Webhook feature, ensuring you stay connected and responsive by instantly receiving SMS messages from your customers.

You can effortlessly build your contact list by creating contacts in TextPeak directly from your Intercom dashboard, eliminating the need for manual data entry.

It keeps chat and SMS in the same inbox, turns routine replies into automated ones, saves your team the switch between two tools, and leaves you room to shape the setup around how you already work.

To get started and take your communication experience to the next level, simply click below to try our integration now.

The SMS Webhook Integration ensures real-time communication with customers, facilitating timely and efficient responses. This, in turn, enhances customer engagement by providing a seamless and responsive communication experience.

Absolutely! The Send API Integration is designed to be flexible, allowing you to customize and tailor your message dispatches to meet the unique requirements of your communication strategy.

The integration is designed to be user-friendly and compatible with standard operating systems and platforms. It seamlessly integrates into your workflow, minimizing any compatibility concerns and allowing for a smooth communication experience.

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