Question 1

Is TextPeak easy to use for the average customer?

Accepted Answer

Yes. We designed the TextPeak interface specifically to be utilized by those without any technical background. TextPeak is an easy-to-use, highly intuitive SMS campaign software, enabling the average user to take full advantage of every feature. Managers can configure your campaigns within a few clicks, selecting audiences, sending times, pre-written content, and more. Monitoring your results is also simple, so you can easily tweak certain factors for your next campaign.

Question 2

Does TextPeak have global coverage?

Accepted Answer

You can send messages to customers located anywhere in the world with TextPeak. We have high-quality routes to any region you need to reach. We're also constantly adding new SMS routes, so if you need access to something more specific, we'd be happy to work with our carriers to provide you with the solution you need. You have no global restrictions with TextPeak. Start connecting to more customers globally with our SMS messaging software.

Question 3

What information does the TextPeak platform give me about SMS performance?

Accepted Answer

TextPeak can reveal a broad array of information about your SMS messages and campaigns. With TextPeak, you can examine your campaign's overall click-through and deliverability rates and which specific leads and clients opened your message and clicked on the included link. By reviewing this critical data, you can discover which SMS sending techniques produce the best overall results and which could be fine-tuned.

Question 4

Can TextPeak send the same SMS campaign from different sender IDs?

Accepted Answer

Yes! You do not need to use a single sender ID when sending out bulk campaigns with our SMS sending platform for business. As opposed to all of your recipients receiving a message from the same phone, you can opt to randomize your sender ID, ensuring a variety of pre-approved numbers are used to send out your latest SMS campaign. You can also choose between long code and short code sending IDs.

Question 5

What are the different variations and functionalities I can use with TextPeak?

Accepted Answer

You have many different options for customizing your SMS campaigns when using CommPeak's SMS marketing platform. You can personalize your messages with the recipient's name, subscription number, and more. You can choose to include a link, send alternative phrasings, and automatically replace words with related synonyms. You can also create automatic follow-up responses, ensuring you keep your customers updated with the necessary information.

Question 6

Can I reuse sending audiences with CommPeak’s TextPeak service?

Accepted Answer

Yes. The ability to reuse pre-created audiences is one of the many features that make TextPeak so user-friendly. You can compile audience lists and choose to use them for your campaigns as many times as you want. You can also tweak your audiences after evaluating your results, ensuring you eliminate the dead-end phone numbers and optimize your bulk SMS campaign performance.

Question 7

Is there a limit to how many numbers I can include in a single SMS campaign?

Accepted Answer

There is no limit to the number of contacts and leads you can include in your audience list! Moreover, the size will not affect your performance results, so feel free to include as many phone numbers as you need. Remember that the larger your audience is, the longer it will take to complete the campaign. Still, you can always check our bulk SMS campaign software periodically to stay updated on your sending status.

Question 8

What is A/B testing and how does it help to maximize my campaign success?

Accepted Answer

A/B testing is the process of sending the same campaign to multiple sets of audiences with the exception of specific, measurable factors. For example, you could test the inclusion or exclusion of one key phrase in your message. By doing so, you'll discover whether your customers prefer to engage more with certain types of content. You can also test if one sending time is better for your performance than others. A/B testing is a great way to get to know your customer base.

Question 9

What does CommPeak do to make sure I adhere to SMS sending regulations?

Accepted Answer

Sending regulations are built directly into the TextPeak dashboard, so you don’t know to worry about sending your messages at inappropriate times or forgetting to include essential disclaimers. As one of the most innovative SMS messaging softwares on the market, TextPeak makes sure all your bulk SMS campaigns are compliant with all the necessary rules, maximizing your deliverability rates.

Question 10

How do I start sending messages to my customers with your SMS platform?

Accepted Answer

Get in touch with a member of our team for your free demo. You’ll discover all of TextPeak’s in-depth features, and get to know our user-friendly dashboard. Once you’ve integrated TextPeak into your business system, you can start sending bulk messages in just a few clicks. All you need to do is select the routes you want to use, choose your audience, and craft your message. Once you hit the 'send' button, your campaign has been delivered. Just sit back and wait for your results.

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